Shipping and Returns:
HOW MUCH DOES SHIPPING COST?
Shipping is FREEfor all orders $100.00 or $150.00 if shipped internationally.
Orders below $100.00 are charged a flat delivery rate of $10.00 Australia wide.
International orders under $150 will be calculated upon checkout.
If you need your products super-fast Express Post is also available for an extra cost calculated at Checkout.
HOW LONG DOES SHIPPING TAKE?
Yay! Your order will be processed and dispatched from our warehouse within 2 business days.
Once your order is shipped you will receive a confirmation email which will include your tracking number. Typical transit times for regular delivery are 3 - 7 business days.
If you have any questions about your order please email us at firstname.lastname@example.org or use the Contact Us form and our Customer Service team will assist you asap with your enquiry.
WHAT ABOUT LOST OR DAMAGED GOODS?
Each order is packaged with care. However, in the event your order is lost or damaged in transit please email us at email@example.com or use the Contact Us form and our Customer Service team will resolve this for you as quickly as possible.
Please be make sure that the NAME and shipping ADDRESS specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes we do! International shipping rates will be calculated at Checkout and delivery times vary from 2 - 5 weeks depending on your location and the shipping method selected.
Please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding these fees.
CAN I RETURN A PRODUCT?
We truly believe you will LOVE your Nexus Products products! However, if for any reason, the item is faulty please email us at firstname.lastname@example.org 30 days for a return.
If you receive an incorrect item with your order, please let us know immediately so we can fix it.